FREQUENTLY ASKED QUESTIONS
WHY DID MY PAYPAL PAYMENT FAILED?
You are encourage to clear your cache after each payment done.
You may face an error message if you do not do so in your next payment via paypal.
Should you face an error message during paypal payment, please clear your cache and try again.
WHICH EMAILS ARE NOT SUPPORTED?
1. Do check your spam mail folders
2. It is known that hotmail and live emails are not able to recieve the orders.
Please contact us if you are having this issue to change your email address.
WHICH BROWSER IS SUITABLE FOR USING THIS SITE?
Our site is best viewed with Google Chrome.
Internet Explorer is NOT recommended for this site.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
You may choose to pay using PayPal, Visa/Master. Our Bank Details are provided at the Checkout Section.
(However, for purchase of hard copy using Paypal and additional 5% would be imposed.)
HOW FAST CAN I RECEIVE THE SOFT COPIES PDF FILES AFTER PAYMENT?
If you had chosen to pay via Paypal, Visa/Master.
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The download link will be sent to you IMMEDIATELY after payment has been verified.
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However, if you had chose other modes of payment, please allow us to get back to you within 48 hours via email/whatsapp.
After payment has been confirmed, we will send the Confirmation Email with the download links to your email.
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HOW WILL I RECEIVE MY ORDER AFTER PAYMENT FOR SOFT COPY PURCHASES?
An email will be sent to you with the relevant downloads links. Please note that all files will be in PDF format.
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IS THERE AN EXPIRY DATE OF DOWNLOAD LINK?
Yes. download link(s) will expire after two weeks, Please take note.
WHY AM I UNABLE TO OPEN THE PDF FILES AFTER DOWNLOADING THEM?
Do make sure that you have the latest version of Adobe Acrobat Reader installed on your computer/device.
CAN I REQUEST A REFUND AFTER PURCHASE?
As it is a digital product, we are unable to issue a refund to you.